Attention MSPs: Is it time to reprioritize your activities?

When faced with the need to secure their customers’ SaaS Applications, consistent feedback heard from today’s Managed Service Providers (MSP) is, “We don’t have time to do anything else!”.  The truth is MSPs are inundated with a lot of daily activities in their never-ending quest to keep their clients’ employees productive and secure.  Think about it, MSPs are charged with ensuring that end users have access to important infrastructure where applications and data live, backing up all that important data, providing business continuity services in case of operational disruption, locking down the network for perimeter security, hardware/software lifecycle management, virtual CIO consulting, end user security and end user support (helpdesk). All of these activities are important and essential for a every MSP, but when you follow the evolution of the technology being adopted by the SMBs that MSPs serve, where do these activities rank on the list of priorities?

I once heard an executive say, “we need to manage our competing priorities” and while I understand the sentiment, the notion of “competing priorities” is an oxymoron.  By definition, a priority is a thing that is regarded as more important than another.  So, the entire idea of a priority is that it doesn’t compete with another priority, it automatically takes top position of importance.  A good leader’s job is to understand the relative importance of different activities and initiatives for a company and to properly list the priorities for an organization in order of importance. Therefore, MSPs need to understand that certain activities carry more importance for their customers and then adjust to their activity list based the highest level of value to the customer.  However, business professionals in every field, not just MSPs, tend to default to what they have always done – and don’t challenge themselves to reprioritize what is most important for their business or their customers. 

So, this article is meant to challenge MSPs to re-evaluate the activities they perform for their clients and to determine which of those activities add the most value based on the technology transition that is currently underway. What technology transition? The transition to an even more remote workforce and the rapid adoption of SaaS applications.  According to a survey by BetterCloud, 85% of all applications will be consumed via SaaS by 2025.  So MSPs need ask themselves in a world where a vast majority of small businesses are consuming SaaS applications, where can they add the most value to their client relationships? 

Despite, the technology transition, the priority is still to protect and secure the end user experience.  However, the activities associated with securing end users in a SaaS-based world need to change from  the traditional MSP support model. Here are the questions the MSP needs to ask themselves: 

  1. Are people/employees gaining access to applications they shouldn’t? 
  2. Are bad actors logging into a client’s SaaS applications? 
  3. Are SaaS application accounts being attacked or compromised? 
  4. Are employees being careless with their data sharing habits? 
  5. Are employees or bad actors taking sensitive data out of key applications? 
  6. Are policy and permission changes being made in SaaS applications? 
  7. Are their devices being added to access applications without permission? 
  8. Are users using corporate credentials to authenticate to other SaaS applications? 

If a majority of an MSPs clients are using SaaS applications extensively every day and sensitive data resides in those applications, then these questions are key for the MSP to answer on behalf of their client.  Answering these questions can also help MSPs reprioritize how they’re spending their time in protecting their clients in a world where the perimeter has moved, and where applications live has changed. 

At a recent industry event, SaaS Alerts talked to hundreds of MSPs at our tradeshow booth. MSPs would come up and ask me, “What does SaaS Alerts do?”  On the first day of the event, I started by saying, “we help MSPs protect and monetize their customers’ SaaS applications” and I then continued to explain from there.  But, by the end of the event, I started by saying, “we’re helping MSPs stay in business for years to come.”  I added that SMBs have changed their technology habits and the solutions they use to be productive every day, it’s important that MSPs have the tools to manage their clients through this transition.  

The bottom line is that the MSPs that challenge themselves to answer these questions and re-evaluate their usage of time on behalf of their clients will reprioritize their activities and win on the transition. 


How can MSPs help protect Dropbox users?

4 Tips for securing DropBox to eliminate common end user security holes
If you ask any seasoned IT professional at a Managed Service Provider (MSP), “what is your greatest cybersecurity weakness when it comes to protecting your customers?”, the answer will undoubtedly be; the end users they serve.

It’s not because the end users they serve are malicious. It’s because most end users are simply not aware or ignore all the important configuration options and settings that exist in the applications they use every day. Once more, most IT professionals are not aware of the multitude of SaaS applications their end users are leveraging in their quest to make their jobs easier.    

A great example would be Dropbox. Dropbox is used by over 500 million people every year.  Many of these users are from all types of companies, from the smallest of the small to large enterprises (this blog is backed up on Dropbox).  But if we evaluate some of the overlooked end user configurations for a popular application like Dropbox, then we find some troubling security holes. 

For example, here are 4 commonly overlooked issues by end users that can be resolved through proper diligence (the problem is the average end user is not known for their diligence). 

  1. Delist Linked Devices: Often Dropbox users will change their devices (laptops, smart phones, tablets, etc.) multiple times while their Dropbox subscription continues on. But devices can also be passed on to other people and if those devices are not properly wiped, said devices may be used to link back to one’s Dropbox account. To avoid this issue, users should always “delist” their devices when they retire them. Here is a screenshot of the setting in Dropbox to accomplish this:
Dropbox linked devices
  1. Check Web Sessions: One of the great features of Dropbox is the ability to collaborate with other people or groups.  Many times users will engage with another company on a project and they will use Dropbox to share important files.  Once the project is complete, there is no longer a need to share files between the two parties and they often go about their business without the need to collaborate further. But what happens to those “orphaned” Dropbox links? Could someone use an orphaned link to tunnel back into one’s Dropbox account?  The answer is, “yes’. So, it’s important to monitor one’s Dropbox web sessions.  On the same Security page just above the list of linked devices, users can view their current web sessions which shows which browsers are currently logged into your Dropbox account.  This however, requires end user diligence. 
  1. Manage Your Linked Apps: When you sign into Dropbox through a third party app, the company shares your personal information with that app. Over time you may forget which apps you have given permission to access your Dropbox account and may have stopped using those apps altogether.
linked apps

Towards the bottom of Dropbox’s security settings page you can view all the apps you have given permission to over the years and just as with delisting trusted devices, you can easily revoke permission for any given app.

  1. Email Notifications: When changes occur in your Dropbox account such as, logins from new devices or deletion of files, you can set up email alerts within Dropbox that will notify you. Email notifications can be managed from the Profile panels of the Settings menu.

These four measures are not difficult to do, but they do require the right configurations, policy management and ongoing diligence- which as stated before, can be difficult for end users to keep up with and Dropbox is just one app of dozens that someone will leverage daily.  If you’re an MSP looking for a comprehensive product that monitors SaaS applications, creates alerts around unusual end user behavior and takes the responsibility off the end user to constantly keep up with their own SaaS application compliance, please go to for more information.