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SaaS Alerts Releases First-Ever Security Monitoring of User Behavior in IT Documentation Platform, IT Glue

New capability provides MSPs with peace-of-mind by monitoring the user behavior associated with one of their most critical tools – and during a time when MSPs remain high-risk targets.

Wilmington, NC (October 19, 2021) – SaaS Alerts, the cybersecurity company purpose-built for MSPs to protect and monetize their customers’ business SaaS applications, today released the capability for managed service providers to monitor the user behavior associated with their instance of IT Glue, the world’s most popular IT Documentation platform for MSPs.

IT documentation platforms have become an essential tool for IT service providers to operate a more efficient business. With every asset configuration, network map, runbook and customer password stored in a single application, it’s vitally important to monitor the user activity inside of these popular tools. With this new capability, SaaS Alerts’ monitoring of IT Glue automatically alerts MSP leadership when unusual behavior occurs, thus better safeguarding both the IT Documentation Platform while providing MSP owners and their customers more peace of mind. 

“Monitoring IT Glue is our first step in helping to secure an MSP’s toolkit and furthering our mission of being the most MSP-friendly software company in the world,” said Jim Lippie, CEO of SaaS Alerts. “We believe that MSPs can only ride-the-rescue of their clients if first, they have properly secured their own operation. Today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their own security posture. Our goal is to help every MSP better secure their own SaaS based applications while also generating revenue from the SaaS applications which their customers leverage.”

SaaS Alerts monitors an array of the world’s most popular business productivity applications such as Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack, helping hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution. While SaaS Alerts will continue to add 3rd party applications to its portfolio, it will also be adding popular RMM and PSA tools to help MSPs better secure their own environments. 

“Security is one of our top priorities and we’re excited about our partnership with SaaS Alerts, which adds important 3rd party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community.” said Nadir Merchant, General Manager of IT Glue. 

SaaS Alerts began development to monitor 3rd party MSP tools after several managed service partners requested the capability and expressed their own concerns about the lack of visibility into the applications that help them manage their business. 

“We were an early adopter of SaaS Alerts and have been leveraging the tool since it launched. We’ve been impressed with the speed at which they continue to incorporate new features based on feedback from their MSP community. We’re thrilled about the addition of IT Glue as a monitored application. We believe it solves a problem that has caused sleepless nights for us and other MSPs.” said Dave O’Keefe, CEO, Your Computer Guy.

About Saas Alerts SaaS Alerts is the cyber security company purpose built for MSPs to protect and monetize customer core SaaS business applications. SaaS Alerts offers a unified, real-time monitoring platform for MSPs to protect against: data theft, data at risk and bad actors and integrates with the most popular SaaS Applications. Learn more at www.saasalerts.com.