How To Protect Customers From SaaS App Cyber Threats

As the business world continues to use more SaaS applications, MSPs must have cybersecurity measures in place to protect customers from data loss or hacks.

By 2030, the SaaS market is predicted to become a $700 billion industry. More than 80% of organizations have increased their investments in SaaS applications. 

This massive proliferation of SaaS application use in the business world might be good news for businesses that want to optimize their workflow. They can incorporate productivity tools like Airtable or Asana, team communication tools like Slack or cloud software like Microsoft 365 or Google Workspace.

But all of this SaaS application use could spell trouble for the MSPs who have to monitor those apps’ security. It’s like being a guard watching over a 60-room mansion: potential points of entry are plentiful

More SaaS Apps, More Breaches

SaaS cyber attacks are up more than 300% — and that’s just since March 1, 2023. 

Needless to say, an MSP’s job in this space has become increasingly complex over the last decade. And SaaS app usage is a big reason.

SaaS Application Logins — On The Move

Ahhh, the old days: when MSPs could fix a cyberattack by simply wiping a machine and reinstalling the operating system. Back then, setting a security perimeter for a customer mostly meant securing an office’s firewall. 

But now, that perimeter has expanded a lot. It’s not just end users’ devices you have to worry about: It’s also the end users’ accounts.

As more employees take advantage of the increased flexibility of remote work, they can log into their user account from anywhere in the world — using a range of devices and Wi-Fi options:

  • Logging into a desktop computer in their home office
  • Working from a hotel in Jamaica or a coffee shop in Greece
  • Reviewing documents on their tablet from an airplane (if they can get that $20 airline Wi-Fi to work)
  • Opening their email app on their phone while on a boat in Thailand

 

Looking at that list, a shiver might go up your spine. Just think about the shaky, insecure networks at all those places!

It’s your job to protect those accounts from breaches. But you need the right tools and organizational support to do so. 

Customers may sign up for new SaaS apps willy-nilly because the tools make their jobs easier. But to keep the organization safe, they need to understand how a lack of security around that usage makes your job much harder.

Securing the New Perimeter

Sure, SaaS security might not be the most exciting thing your customers invest in, at least from their perspective. But if they care anything about saving:

  • Money
  • Time
  • Resources 
  • Their reputation

 

… then SaaS security is critical. 

The average cost of a data breach? A cool $4.45 million. That’s an all-time high, and is up more than 15% from the average in 2020, according to IBM.

And those are just the financial losses. Factor in loss of reputation plus downtime for employees as you work to restore order after a breach — and those are big hits.

How SaaS Alerts Empowers Better Security To Counteract Higher SaaS App Use

In this age, data security necessitates SaaS security. And SaaS cybersecurity measures should include robust monitoring and management.

You need a tool that helps you keep a bird’s-eye view over SaaS app environments, track suspicious behavior and remediate problems as quickly as possible.

Psst … that’s us! 

SaaS Alerts gives MSPs:

  • Ability to monitor and analyze user behavior: Remember, it’s not just about keeping watch over the physical devices at your customer’s organization. It’s about monitoring what all of your customer’s end user accounts are doing. With SaaS Alerts, you can keep tabs on when and where accounts log into SaaS apps, how those apps are used and more.

  • Uninterrupted monitoring: You need to sleep. Your team needs to sleep! But SaaS Alerts does not. While you catch some much-needed shut-eye, SaaS Alerts works in the background to detect unauthorized access and automatically shut down threatsRead more about how this nonstop monitoring helped one partner cover his client’s SaaS.

  • Categorization of security alerts: With the amount of SaaS apps today’s information workers are logging into, all that noise can be overwhelming for MSPs to sift through. How do you know what’s worth looking further into? SaaS Alerts categorizes all alerts into three buckets — low, medium and critical — so you can prioritize where to take action.

  • Automated remediation capabilities: SaaS Alerts can automatically take care of more critical events that might indicate an account compromise. With the Respond module, you can customize rules for remediation based on the SaaS app, customer needs, previous behavior and more.

  • Easy integrations: SaaS Alerts plays nice with your existing professional services automation (PSA) tool and workflows. No extra fuss, no wasted time. 

“Things have changed, and cybersecurity threats are way up. We have to get out of the break/fix mentality. When your client — I didn’t say if — but when your client gets compromised, they don’t want to learn you didn’t offer them the best protection. For the price point, SaaS Alerts is a no-brainer.”

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