SaaS Alerts Privacy Policy

Effective Date: July 24, 2024

Version: 2

SaaS Alerts products, services, websites, mobile applications and other applications, (collectively, “Products and Sites”) are owned, operated and provided by SaaS Alerts, Inc. (“SA” or “us”). This Privacy Policy governs the collection, use, disclosure and other processing (collectively, “Processing”) of information associated with our Products and Sites.  We reserve the right to change this Privacy Policy at any time without prior individual notice by posting an updated Privacy Policy, and such Privacy Policy will apply to your use of our Products and Sites as of the posting date, so be sure to check back often and consult the last updated version. Your continued use of Products and Sites following the posting of an updated Privacy Policy will be deemed acceptance of such new version of our Privacy Policy. You agree that posting of changes to this Privacy Policy constitutes reasonable and sufficient notice. At all times, when using our Products and Sites, you are bound by the then-current version of the Privacy Policy, as well as all laws, rules, regulations and other governmental orders and directives (both local and national) that apply to you and your use of the Product and Sites (“Applicable Laws”). If you do not accept the current SA Privacy Policy , then you must immediately discontinue use of the Products and Sites.  If we make changes to the Privacy Policy after your purchase of Products that materially affects how we Process personal information, upon your written request, we will, in our discretion and as your only remedy, either: (a) accommodate your reasonable concerns or (b) give you the opportunity to cancel your Product subscription.

Information We Process 

1. Automatic Collection Of Information

SA gathers information from your computer, mobile device or other such equipment (collectively, “Device”) when you use our Products or visit our Sites – even if you do not register with us. Anytime you visit one of our Sites, we collect your IP address to help diagnose problems, administer our site, track site usage and enable marketing efforts. We collect information on whether you reached one of our Sites by linking from an advertisement or another site. We also collect information regarding your communications carrier and the type Device you used. All of this information is collected and aggregated, and then used to generate reports on visitors to our Sites and users of our Products.  We track information about individual visitors to our Sites only in an anonymized manner.  

SA uses third parties to collect information on an anonymized basis and in the aggregate.  Such information may include or be associated with other non-personally identifiable information or with personally identifiable information that users have voluntarily submitted. One of our goals in collecting such information is to enhance your experience on our Sites, and to improve our outreach.  

Cookies:  We place small files known as a “cookies” on Devices, which allows us to track use of our Products and Sites and to determine whether you have visited us before. Cookies do not read data from your Device’s hard drive. You may refuse to accept a cookie from us by following the procedures specific to your web browser or by adjusting the use of advertising identifiers through the settings on your Device. If you disable our cookies, you may find that your browser reacts strangely when visiting our site, and some portions of the site may not work properly or efficiently.

Web Beacons:  A “web beacon,” also known as an “Internet tag”, “pixel tag” or “clear GIF,” links web pages to web servers and their cookies. We and our third party service providers may use web beacons to understand use of our Sites, help customize our content, offer advertisements, personalize your experience on the Site, analyze trends, market our Products to you, and for other purposes related to our business.  Web beacons may also be used in emails we send to you to notify us that the email was opened.

Google Analytics:   Google Analytics is among the third parties that we work with for tracking and analysis purposes.  Google Analytics is a web analytics service offered by Google that performs tracking and reports Site traffic and use to SA. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You can opt-out of having your activity available to Google Analytics in a number of ways.  For more information on the privacy practices of Google and ways to minimize availability of your information to Google, please visit Google’s Privacy and Terms webpage as well as this Google page that focuses on how Google uses information it gets from its partners, such as SA.

Do Not TrackSA honors Do Not Track (or “DNT”) signals across its Sites, and will not perform tracking or remarketing when a DNT browser mechanism is in place.  

2. Information Collected Upon Registration

We collect registration information when you visit our Sites and use our Products.  Once you register with us, we may use registration information to periodically contact you about our business, your Product account, or other information that we think you might be interested in such as, but not limited to: special offers; new Product offerings; special events; programs; surveys, and promotions.

3. Employee Information

This document is not meant to cover the special privacy aspects related to SA’s employment practices.  If you are an employee of SA, please review the privacy-related aspects of SA’s HR policies and procedures.   

4. Other Information We Collect

In addition to the information already described in this Privacy Policy, SA collects numerous other types of information which includes, but is not limited to, the following: 

  • Credentials: We collect passwords and user names so that you can enter our Product platforms and Sites in a protected manner;
  • Educational and Employment Background: We collect information which you may provide voluntarily when applying for employment with SA or similar opportunities;
  • Billing and Payment Information: We collect information necessary for us to invoice you and collection payment, for things like Products or event attendance; 
  • Opinions and Feedback: We collect information you provide to us when you interact with our Sites, such as posting to our blogs or answering our surveys; 
  • Images: We may collect images of you when you attend our events; and
  • Telephone calls: We may record your video and audio calls with us for a variety purposes, such as for fact confirmation and quality assurance.

Use of Information 

1. How We Use Collected Information

We use information we collect to provide Products and Sites, and to run and enhance our business.  More specifically, some of those uses include, but are not limited to:

  • Providing Products, including Product account management;
  • Credentialing access to Products and Sites;
  • Billing for Products and other accounting functions;
  • Supporting our Products, answering your questions, and retaining a history of such interactions;
  • Creating and providing white papers, articles and other educational documents;
  • Marketing and promoting products and services;
  • Enforcing agreements;
  • Contracting with third parties such as suppliers, contractors and customers;
  • Investigative and law enforcement activities;
  • Providing security for our Products and Sites;
  • Product development;
  • Conducting surveys, contests and promotions; 
  • Analyzing Product and Site use, and other relevant statistics; and
  • Hiring and recruitment.

2. How Personal Information is Processed

When collecting information, SA often collects “personal information” as defined under various privacy laws.  Generally, personal information consists of information or data that can be used to identify or contact a specific human being, such as a name, contact information, and Device identifiers.  We may aggregate personal information from users of our Products and/or Sites and provide that information in the aggregate to third parties for various purposes, including trend analysis and research. However, if we do so, that information will be anonymized so as not to be personally-identifiable.

Legal Actions and Investigations: SA will cooperate and comply with law enforcement authorities, governmental requirements, binding orders for information (such as subpoenas) and Applicable Law.  Therefore SA may disclose information (including personally identifiable information) in such circumstances. We also reserve the right to share information (including personal information) if we believe we must in order to: (a) prevent a violation of Applicable Law; (b) protect or defend our interests and those of third parties; (c) protect the rights, interests, safety and security of users Products or Sites, or members of the public; (d) protect against fraud; or (e) comply with prudent legal practice as we may determine. We also may share all information in connection with a corporate transaction, such as if we are acquired or merged with another company. 

Mobile Devices:  If you choose to provide us with mobile Device information, you agree to receive SMS messages, alerts, acknowledgements, or similar communications from SA (“Mobile Communications”).  A mobile device number is NOT required to use Products, and therefore any provision of such information is voluntary. You may unsubscribe from Mobile Communications at any time by replying to such messages with the word “STOP.”  Message and data rates may apply to Mobile Communications, and message frequency varies depending on triggered alerts.

3. Storage of Information

SA stores all information on servers in the United States, or Frankfurt Germany including personal information.  

4. Security – Steps Taken to Protect Personal Information

SA implements commercially reasonable administrative, technical, personnel, and physical security measures designed to help protect personal information stored in our systems against loss, theft, unauthorized use, disclosure or modification. For example, we limit access to personal information of our Product and Site users to employees who we believe reasonably need such access to perform their duties. We also employ processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to personal information. Technical measures include use of firewall protection and in some instances may include encryption technology. Although we take reasonable precautions to assess the reliability of third party technology that we use for protection purposes, we often rely on the statements of the vendors of those products and services as part of our security evaluation.

5. Data Retention

Personal information is held by SA for as long as necessary to fulfill its legitimate business purposes unless a longer retention period is required by Applicable Law. Such legitimate purposes includes SA’s standard data retention and archival policies and procedures.  After any such applicable period, personal information will be destroyed or anonymize.

Laws and Disputes

1. Privacy Laws and Use of Personal Information

If our use of your data is governed by the European Union’s General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”) or other similar privacy regulations, you should know that we rely on the following legal grounds to process your personal information:

  • Provision of Products and Services– If you have purchased SA Products or services, we may need to process your personal information to provide the products or services which you have purchased. For example, we may use your personal information to manage your Product account, provide technical support, or manage your attendance at an event.
  • Compliance with law – We may need to process your personal information to comply Applicable Law.
  • Your Consent – Some of the personal information we collect is provided by you voluntarily, for example when you register for an event or a Product, and is therefore collected and used with your permission. To withdraw your consent to such use, you can  make such a request by contacting legal@saasalerts.com.
  • Legitimate interests – We may use your personal information for our legitimate interests, such as to improve Products and Sites.
  • Vital interests – We may use your personal information to protect the vital interests of you or of another natural person.
  • Public interest – We may use your personal information to perform a task carried out in the public interest.

2. Data Subject Access, Correction and Deletion

Depending on the relevant jurisdiction, you may have certain rights granted to you under Applicable Law with respect to your personal information. For example, if the GDPR or CCPA applies to your personal information, you may have the right to access and correct such information, to object to SA’s processing information, and to request that SA delete information.  If you wish to make a request under Applicable Law, please contact SA at legal@saasalerts.com. We will respond to your request within a reasonable timeframe.  To process the request, we may require steps to verify your identity, such as a password and user ID.  

3.  Children’s Privacy

SA Product and Sites are not intended to be used by children, and SA does not knowingly collect or use personal information of anyone under the age of 13, or equivalent minimum age in the respective jurisdiction. 

4. Third Party Sites and APIs

Our Sites may link to websites of third parties (“Third Party Sites”), over which we have no control, and have no responsibility or liability.  Third Party Sites have their own privacy policies, and you should read such policies before interacting with those Third party Sites.  

The SA Products and Sites also may interact with third party technology through the use of third party APIs and similar gateways.  In doing so, SA often is required to comply with the licenses and policies of those third party API resources. These include, but are not limited to: Google API Terms of Service – https://developers.google.com/terms and Google API Services User Data Policy – https://developers.google.com/terms/api-services-user-data-policy.

Contacting SaaS Alerts

If you have questions or concerns about this Privacy Policy or SA’s use of your information, you should contact dataprivacyofficer@saasalerts.com

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