SaaS applications are used to store and share sensitive company data, so they’ve become a prime target for cyber criminals. As organizations increase their use of SaaS applications, their threat of cyber attacks also increases.
It’s vital for MSPs to be aware of what’s happening in their customers’ SaaS environments. But that can be difficult without SaaS application monitoring tools. Technicians aren’t meant to spend hours on end reviewing event logs. Besides a huge downer for morale, we’re just not equipped with that sort of machine learning. But monitoring SaaS applications is easy with SaaS Alerts.
SaaS Alerts continuously monitors your customers’ most critical SaaS applications for suspicious activity and notifies you when something unusual is detected, including.
Logs are kept for 360 days for reporting and compliance purposes.
“With everything moving to the cloud, we realized there was a massive blind spot when it came to our customers’ security. Without SaaS Alerts, you can’t manage applications like Microsoft 365 or Google. You would have no idea if a customer was compromised. We knew we needed a tool that would help us.” — Nick Forcier, Cybersecurity Analyst at AtNetPlus
According to a report by IBM, it takes an average of 204 days to detect a cyber security breach. Oftentimes users have no idea there’s someone lurking in the background, watching their every move. It’s not until something happens, such as payments being redirected or files going missing, that someone raises an alarm.
SaaS Alerts identifies activity that a typical hacker would take, like setting up an email forwarding rule or changing admin credentials, and alerts you immediately.
For Nick Forcier, Cybersecurity Analyst at AtNetPlus, this was a lifesaver. He recently received a system compliance alert that one of his customers was sending mass emails. Sure enough, a user was compromised. Thanks to SaaS Alerts, Forcier was able to quarantine the account right away — so fast, in fact, that the issue was resolved before the customer had a chance to call their help desk.
WOM Technology Management Group, a SaaS Alerts partner, used to spend 30 minutes per customer per day reviewing SaaS event logs. Since implementing SaaS Alerts they now spend 30 minutes per day total! They’ve saved 4 hours per week, per client by letting SaaS Alerts handle the heavy load.
“There are billions of security signals coming through Microsoft’s platforms each day. As an MSP, that’s a lot of noise. Being able to catch the important signals and knowing there’s automation in place ready to take action — that covers our SaaS all day long, including while we’re sleeping. It turns out, sleep is something humans need and like to do.”
“Before SaaS Alerts, sorting through the dashboards was like trying to find a needle in a haystack. MSPs are not set up to have someone staring at logs all day. We needed a tool that could filter out the noise and alert us to the critical events.”
In addition to monitoring and alerting, SaaS Alerts is the only platform that gives you the ability to automatically remediate detected threats. SaaS Alerts is able to take action within seconds of detecting malicious activity with no human interaction required. This difference significantly minimizes the risk of data egress or malicious activity within your clients’ most vulnerable environments.
“We sell peace of mind — and not just for the customer’s sake. I have to be able to sleep at night. There are certain pieces of the foundation where you have to have a backup. SaaS Alerts is the other part of the puzzle that’s like an antivirus, but for the cloud.
“Without some type of system that’s not just watching it but actually remediating it, that’s what’s huge. Yes we have other tools that watch it; we get notifications, phone calls, saying ‘Jane Doe logged on from China.’ But those other tools don’t do anything. And my team doesn’t work at two in the morning.
“So when Jane Doe logs in from China at two in the morning and I don’t get notified of it until 7, that’s five hours worth of time someone was in Jane Doe’s account, whereas SaaS Alerts takes five minutes — that’s the most I’ve ever seen it take, and Jane Doe was completely locked out.”
