IT Glue Integration

SaaS Alerts is the only third-party, independent cloud security solution that monitors IT Glue.

IT Glue is filled with some of the most yummy, security-rich data that an MSP holds for its clients. Passwords, host names, IP addresses, SOP documentation … you name it, and chances are it’s stored in IT Glue. If we were an attacker — external or internal — this would be the system we’d want to quietly hang out in and quietly exfiltrate data. Wouldn’t it be great if someone was protecting your SaaS?

That’s why we provide our partners with complimentary monitoring of their IT Glue documentation platform. It’s the first step in helping to secure an MSP’s toolkit and aligns with our mission to be the most MSP-friendly software company in the world.

Preventing an IT Glue Breach

A breach in your IT Glue documentation platform could lead to severe consequences, including unauthorized access to sensitive data, potential financial repercussions, loss of trust from clients and operational disruptions. And if the compromised information is used maliciously, you could face regulatory fines or legal action. Implementing robust security measures and monitoring systems is crucial for you to safeguard IT documentation platforms, like IT Glue, from cybersecurity threats. 

IT Glue Security Monitoring Platform

SaaS Alerts scans through the IT Glue system and ingests all actions and events with the system. SaaS Alerts then categorizes those actions and events, assigns each a security severity level, and alerts the MSP any time a medium or critical event is detected. Alerts are sent directly to the MSP’s PSA platform. 

Low, Medium and Critical events are stored in the SaaS Alerts system, in an immutable fashion, for one year. Each event includes recommendation text to help you understand the reason this event is important to review and what steps you should take to do so.

These IT Glue events, when combined with events from other cloud systems like Microsoft 365, Google Workspace, RMM providers and other MSP tools, give the MSP a single pane of glass to view all activities through and correlation capability that does not exist anywhere else in the industry.

We monitor over 40 events within IT Glue, including: 

  • User login failure
  • User account created, modified or deleted
  • Modifications to groups, roles, SSL certificates and domain names
  • Password created, accessed, modified or deleted
  • Organization data imported or exported


An IT documentation platform is a centralized repository where managed service providers and IT professionals can store, manage, and access all their IT-related documents. This includes network diagrams, hardware and software inventories, configurations, and procedural guides. IT documentation platforms help IT teams organize and retrieve information efficiently, ensuring that operations run smoothly and enabling faster resolution of issues. They often come with features such as search functionality, access control, and integration with other MSP tools, helping MSPs maintain a well-documented and manageable IT environment.

Managed service providers (MSPs) deliver a broad range of IT services to businesses, and these services often involve complex systems, configurations, and processes. Proper documentation is essential for MSPs for several reasons:

  1. Operational Efficiency: Effective documentation helps streamline operations. When technicians or engineers need to reference configurations, settings, or procedures, a well-organized documentation platform provides them with the needed information quickly. This reduces the time spent searching for information and can decrease the resolution time for issues.
  2. Consistency in Service Delivery: Proper documentation ensures that all engineers and technicians follow the same procedures, leading to consistency in service delivery. This is essential for maintaining a high quality of service and avoiding unexpected issues or variations in how services are rendered.
  3. Knowledge Transfer: MSPs often have turnover or shift changes. A centralized documentation platform ensures that the knowledge doesn’t leave with an employee. New staff can get up to speed quickly by accessing the required documentation.
  4. Client Trust and Transparency: When MSPs can show their clients well-organized and thorough documentation, it can build trust. Clients can see that the MSP is organized, detail-oriented, and committed to maintaining records of all the work done.
  5. Disaster Recovery and Business Continuity: Documentation plays a pivotal role in disaster recovery. In the event of a major incident or failure, having detailed documentation on system configurations, backup procedures, and recovery steps can be the difference between a quick recovery or prolonged downtime.
  6. Regulatory Compliance: Some industries are subject to regulatory requirements that mandate certain documentation standards. Proper documentation can help MSPs ensure that they and their clients are in compliance with these regulations.
  7. Scalability: As the MSP business grows, so does the complexity and volume of its services and clients. A documentation platform allows the MSP to scale its operations without losing control or oversight.
  8. Reduced Errors: Thorough documentation minimizes the chances of errors or misconfigurations. By having standardized procedures and checklists, technicians can ensure they’re not missing any crucial steps.
  9. Auditing and Reviews: Documentation is essential for periodic reviews and audits. It allows MSPs to identify areas of improvement and ensures that they are meeting their Service Level Agreements (SLAs) with clients.
  10. Change Management: Whenever changes are made to systems or processes, it’s crucial to have them documented. This allows for tracking changes, understanding why certain decisions were made, and reverting changes if problems arise.


In essence, a documentation platform is a foundational tool for MSPs. It promotes efficiency, consistency, reliability, and trust, all of which are paramount in the managed services industry.

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